What You Need to Know When Traveling by Air

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Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it. But what I did find surprising was that my experiences with PagerDuty helped prepare me in ways I never anticipated. The following highlights some of my adventures in fatherhood so far, and how years of working as an on-call engineer has given me some much needed assistance during these first few months.   Rich with his daughter, the new BabyDuty “service”. It’s worth noting that this is a little tongue-in-cheek, and that I’m not really an emotionless robot who sees my daughter as a PagerDuty service… Not yet anyway. PagerDuty ALERT: Labor is starting! When my wife and I found out that we were pregnant (let’s be honest though, one of us was more pregnant than the other), one of my concerns was that when labor started, I wo... (more)

Eliminating Private Cloud Networking Barriers | @CloudExpo #Agile #Cloud #DataCenter

PlexxiPulse - Eliminating Private Cloud Networking Barriers By Mat Mathews Many IT organizations look to the private cloud to improve agility and simplify business operations. More and more are introducing converged and hyperconverged infrastructure solutions to support cloud initiatives and agile development practices. But there is too often a road block - legacy data center networks. Private clouds require a new multipurpose data center network to support diverse applications and workloads without sacrificing performance or service quality. Fully programmable and highly adaptable, the next-generation network easily integrates with service orchestration tools and DevOps systems to enable elastic services and self-serve IT. And it supports seamless workload mobility within and across data centers to ensure high availability for business-critical applications. Below... (more)

The 'Thinking' Part of 'Thinking Like a Data Scientist' | @BigDataExpo #BigData

Imagine my surprise when reading the March 28, 2016 issue of BusinessWeek and stumbling across the article titled “Lies, Damned Lies, and More Statistics.” In the article, "BusinessWeek" warned readers to beware of “p-hacking,” which is the statistical practice of tweaking data in ways that generate low p-values but actually undermine the test (see p-value definition below). One of the results of “p-hacking” is that absurd results can be made to pass the p-value test, and important findings can be overlooked. For example… A study from the Pennington Biomedical Research Center in Baton Rouge[1] followed 17,000 Canadians over 12 years and found that those who sat for most of the day were 54% more likely to die of heart attacks that those that didn’t. 54%!? Yikes, that’s a scary fact. Proof that sitting kills you by heart attack. As a person who spends a lot of time ... (more)

Digital - Design Thinking = Status Quo | @ThingsExpo #DigitalTransformation

Every time I call up any customer support and hear the familiar 'all our representatives are busy dealing with other customers,' that my call is very important to them and from the more technologically advanced ones that I am 'fourth in the queue and my approximate wait time is 23 minutes,' I wonder why can't they simply call me back when they are free? They already have my contact number. Some of them actually play some music while I wait - which is still better than those who actually take that opportunity to inform me about their new products. Have you realized that you might be flying an airline, staying in particular hotel chain or visiting a retailer for ages but unless you sign-up for their rewards / loyalty program you're actually invisible to them? I know there are customer privacy issues at play and a customer might be using different payment options ever... (more)

Doctors Foster and Smith and Midwest Airlines Join Forces to Make Pet Travel a Cinch

RHINELANDER, Wis., Sept. 4 /PRNewswire/ -- When equipped with the right information and tools, airline travel with pets can be as simple as a walk in the park. That's why leading pet supplies (http://www.drsfostersmith.com/) retailer Doctors Foster and Smith has joined with Midwest Airlines, creator of the groundbreaking Premier Pet Program, to establish a one-stop resource that helps people and pets traverse the skies with ease. Is air travel safe? Does my pet need special travel documents? What kind of travel kennel is required? These are some common questions people have when it comes to bringing four-legged friends on a trip. David Frei, the voice of the Westminster Dog Show who travels with 2008 Best in Show-winning beagle "Uno," knows that the right tools and picking the right airline are important, too. "Uno and I have traversed the country this year, and Mid... (more)

Clickatell to Provide Global SMS Delivery Services

Clickatell announced that Clickatell's SMS messaging and gateway services will be used by mFoundry to enable Text Banking message delivery for mFoundry's three-mode mBanking product. mFoundry offers the most complete solution in the market with integrated SMS, WAP, and mobile applications including native support for iPhone and iPod Touch. Clickatell's carrier grade mobile messaging service, which currently supports over 8,300 customers, will provide Text Banking SMS messaging delivery for mFoundry's mBanking product. Jacob Jegher, senior analyst in Celent's Banking Group, commented, "It is a very exciting time in mobile banking. Soon, people around the world will be using their mobile phone in place of their wallet. We're already seeing many forms of text banking -- including SMS receipts, mobile alerts, money transfers, balance checks, and more -- in the US and e... (more)

Managed IT Enhances JetBlue Business Model

New York-based JetBlue Airways created an airline focused on value, service and style. They've proven to be a trailblazer in the U.S. airline industry. They're also a communication technology early-adopter. JetBlue introduced complimentary in-flight e-mail and instant messaging services on their aircraft -- a first among U.S. domestic airlines. However, their core competency is centered upon air travel. They out-task the rest to service providers, wherever possible. JetBlue signed a new, six-year strategic agreement with Verizon Business to manage the airline's information technology ( IT) data center and communications network needs, as well as provide security and IT consulting services. Built on an IP Network Foundation Verizon Business will design and manage the transition of JetBlue's existing systems to a new global IT network infrastructure. The newly built Int... (more)

Sometimes the Best Man for the Job is a Woman!

Women in Services began with a special panel session that was held at Technology Services World 2009 Santa Clara. The session was so successful that the Women in Services forum was developed, with the following women services leaders as members of the steering committee: Krista Anderson, Senior Vice President of Global Support, salesforce.com Erna Arnesen, Vice President of Global Services Channels & Alliances, Cisco Systems Onagh Ash, CEO of Exigen ELITE Charlotte Baker, CEO, Digital Hands Ruth Fornell, Vice President of Professional Services, NCR Catherine Jensen, Vice President of Enterprise Services and Support, Symantec Services Group Roslyn Jones, Vice President of Global Education Services, Informatica Corporation Mary Cay Kosten, Vice President of Global Customer Services, Sun Microsystems Michelle Logan, Senior Manager of Global Services Business Process, ... (more)

British Airways Selects Progress Software SOA Solutions

Progress Software Corporation has announced that British Airways (BA) will use its portfolio of SOA solutions as a key part of its travel program to upgrade its IT systems. This will extend to the end of 2014 and will revolutionize travel by integrating over 600 different electronic systems and processes involved in getting BA passengers in the air. “With 300 locations around the globe, 25,000 users and more than 250 key applications, BA's goal is to transform the travel experience. The flexibility of the Progress SOA portfolio allows BA to extend the features of its e-commerce site right through to its airports, by allowing greater self-service functionality and 'plug and play' capability,” explained Gordon Penfold, CTO, BA. The result, according to Penfold, is to drive an agile business where rollout is easier, and cost and time are reduced. “The airport environme... (more)

JetBlue Embraer ERJ-190 Flight From Chicago to New York JFK

http://twitter.com/fuatkircaali I see Simon Hradecky, the site editor of The Aviation Herald (www.avherald.com) reported this a few hours ago, about our JetBlue emergency landing experience on Saturday, November 21. "A JetBlue Embraer ERJ-190, registration N279JB performing flight B6-904 from Chicago O'Hare, IL to New York JFK, NY (USA) with 64 passengers and 4 crew, was on final visual approach to JFK's runway 31R descending through 2000 feet, when the crew reported they needed to abort the approach due to a slat/flap indication. The airplane climbed back up to 3000 feet and was vectored to allow the crew troubleshoot the problem. The crew requested the longer runway 31L and advised, their approach speed would be "a little bit higher" and requested the emergency services on standby and subsequently declared emergency due to an abnormal flaps indication. The airpla... (more)

Why Tiger Woods, Companies and Governors Can't Hide Anymore

Social CRM on Ulitzer I don’t know if Tiger Woods cheated on Elin with Rachel Uchitel, is a reckless operator, was having an argument, was in a hurry to get out of his house around 2 a.m. or just wanted a new SUV. And I really don’t care. What bugs me in what I thought was an era of growing transparency for all brands (companies, organizations, governments, people) is a still remarkably frequent hesitancy to come clean publicly. At the time of this writing, Tiger still hasn’t spoken with law enforcement authorities, choosing instead to post a statement on his Web site saying, “This is a private matter and I want to keep it that way.” When you’re a billion dollar brand, this course gets a little dicey. Tiger isn’t the first case of failing to come clean fast in 2009; we’ve seen this many times this year. South Carolina Governor Mark Sanford has denied doing anything w... (more)