What You Need to Know When Traveling by Air

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Latest Blogs from Air Travel Journal
Dynatrace news If a picture is worth a thousand words, then what is a video worth? Well…the exact amount to win your case—and nowhere is this more true than in the realm of Customer Support. In any given transactional website, typically users call into support departments because: The ...
Dynatrace blog Want to know how SAP, Starbucks, Harrods, Virgin Money and other top organizations are shifting to the cloud, wow’ing customers, and triumphing in the face of hyperscale IT complexity?   We’ve got your ticket ready.   Perform is Dynatrace’s flagship event of 2018, with t...
Premiers jours de 2018 : je vous propose de prendre une importante résolution pour l’année qui démarre : éliminer les applications Excel qui ont envahi votre entreprise. Oui, je le sais, il y en a des centaines, des milliers et...
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a look at the potential cost of data processing and IT downtime in the hospitality and travel industries, and what you... The post Inc...
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a look at the potential cost of data processing and IT downtime in the hospitality and travel industries, and what you can do to manag...
Harnessing the Cloud to build dynamic, disruptive business models. The post Digital Disruptors: “Born on the Cloud” appeared first on CBPN.
Digitization has transformed the way customers buy and use products. There has been a tectonic shift in customer expectations regarding product availability (measured by service level management) and product performance (measured by experience level management). According to a 2017 Sta...
The best way to find those needles is to remove the haystack, weeding out legitimate customers and transactions in order to focus on those with the greatest likelihood of criminal intent. That requires a comprehensive fraud prevention strategy, supported by a robust machine learning mo...
What do you do after you’ve experienced an incident and performed a post-mortem (or, postmortem)? That may seem like a simple question, or even a non-question; after all, it’s easy to think of the post-mortem as the last step in handling an incident. But it’s... The post Getting ...
Before an effective fraud prevention strategy can be implemented, common schemes and attack vectors must be understood. Here are the top 5 techniques used by scammers who target the airline industry: 1. Transactional fraud Stolen credit cards are frequently used to purchase flights. In...
In a VentureBeat article the author envisions ‘the future of enterprise tech‘, describing how pioneering organizations like Netflix are entirely embracing a Cloud paradigm for their business, moving away from the traditional approach of owning and operating your own data ce...
At Intellyx, we often talk about the transition from the Industrial Era to the Digital Era, but other than the transformation of the technology itself, the […]
Je rencontre encore trop souvent des professionnels des Systèmes d’Information (SI) qui continuent à penser que le « nirvana », pour leur entreprise, serait une solution intégrée, bien sûr proposée par un seul fournisseur. Les échecs universels des ERP intégrés...
Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and ...
This video tutorial series walks you through the development of a predictive analytics solution using Microsoft Cortana Intelligence Suite. The solution is realized as a web application to predict the number of delays with probability of a flight segment between two cities with a parti...
Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it. But what I did find surprising was that my experiences with PagerDuty helped prepare me in ways I never anticipated.... The post BabyDuty or: H...
The Real Cost of Downtime Exceeds Predictions There have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just ov...
In 2003, Writer Nick Carr shook up enterprise C-suites around the world with his seminal article for Harvard Business Review he provocatively titled IT Doesn’t Matter. […]
Networks carry traffic, similar to the way planes carry passengers, but the similarities don’t end there. The process of “deadheading” (as it’s known in the airline circles) is about leveraging existing routes to re-position crew for free; basically, piggybacking on an already incurred...
The need to continuously launch new software is at the core of the transportation industry today. Air France-KLM recognized this need early as they […] The post DevOps at Air France-KLM appeared first on XebiaLabs. Related posts: 3 July Webinars You Can’t Afford To Miss ...
I normally hate tortured metaphors, especially in IT; but this one has been stuck in my head even before the dreadful UA passenger incident, so here we go… Unfortunately, it took the horrid and avoidable treatment of a fellow human being for United to finally figure out something they ...
Speed impacts us in many different and unexpected ways.  It can alter how we perceive the world.  For example, a person might say they live 5 minutes from town.  Five minutes of walking is a third of a mile.  Five minutes by automobile is 5 miles - by airline it cou...
Amazon knows me.  Oh boy, do they know me!  Our dog thinks the deliveryman is part of our family.  Amazon knows what I like, and does their very best to create a wonderful and personalized experience for us by using their "system of intelligence" to provide it.  Ama...
The impact of website/app performance on the bottom line of an Internet firm is an undisputed fact (refer to our earlier blog for further discussion on the subject). Over the years, the industry has come to terms with no longer considering performance as an afterthought and making it a...
Innovating faster to meet end-user demand is one of the challenges addressed by DevOps. DevOps bridges the knowledge gap about the impact between business and application teams. Application teams have to better understand the impact they have on business with code or deployment changes...
Samsung is about to officially release the findings of its internal investigation of the potential causes for the Note 7 thermal runaway issues. Although the results of these tests have been widely reported elsewhere, the findings are still under publication embargo, so I’m not going t...
I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: I...
If you’ve ever wondered “can I bring that on my flight?” then TSA has the answer for you — via Twitter. During this holiday season, the Twitter handle @AskTSA has been particularly busy as questions about what’s permitted on flights flood their communication lines. If you ever ne...
Flying out in front One of the world’s largest airlines, United Airlines, has an impressive history of using one of humankind’s greatest innovations — the airplane — to serve people. On April 6, 1926, pilot Leon “Lee” Cuddeback flew a Laird Swallow biplane flew from Boise, Idaho, to th...
TRAVEL COMPLAINTS – Learn effective ways to complain to ensure it doesn’t happen again. When passengers comment on airline service, most airlines do listen. They analyze and keep track of the travel complaints and compliments they receive, and they use the information to determin...
IOT Solutions World Congress takes place in Barcelona, Spain during 25-27 October 2016. Not many days left.The IoT Solutions World Congress is the only event featuring live testbeds of Industrial IoT solutions and applications. Here are some copied from their site:Communication &am...
Know your HOTEL rights – ACCOUNTABILITY FOR HOTEL CHAINS The federal government has an almost complete laissez faire approach to the lodging business. State and local governments are marginally involved, but only to the extent of making sure that a hotel restaurant is up to healt...
When Big Systems Fail Failure is not an option — that’s what we’d like to think, but we all know the truth. The question of failure is not if it’ll happen, but when. Large, complex systems are more prone to failure than others, as their... The post Introducing Modern IT Operations to t...
The transportation industry has seen its fair share of downtime this year. If you’ve been anywhere near the news lately, you have probably seen how severe the effects of a performance outage can be to airlines on a global scale. As the airline industry scales to digitally integrate wit...
Learn more about the EU airline rules to make traveling internationally easier for you and your family. Denied Boarding Rules These rules are applicable to all worldwide airlines when departure takes place within the EU and, in the case of flights from outside the EU to a destination w...